How Can We Help?
How do I access my account?
If you already set up an account, you can access previous orders, payment methods, and shipping addresses by clicking the icon located at the top right corner. If you have not made an account, you can do so now by clicking the same icon. We highly suggest creating an account to make future orders easy!
Can I use my HSA/FSA account?
Yes, we accept HSA/FSA payment. Check out as usual with your HSA/FSA card.
What material is used to make your frames?
Our frame manufacture utilizes the most advanced production facilities and machinery. The material used varies between models and include acetate cellulose, metals, or injected nylon.
Do you ship internationally?
At this time, we have limited all SunNSee orders to valid addresses in the United States.
Do you accept Insurance?
At this time, we do not accept insurance. That said, we will integrate insurance plans very soon! Join our email list for the latest updates.
What is the status of my order?
If you created an account during checkout, you can access all orders, payment methods, and shipping addresses by clicking the icon located at the top right corner. If you have not made an account, you can do so now by clicking the same icon
Once your order is submitted, you will receive an email confirmation with your order number and tracking information.
Processing times vary depending on your order type & location:
Non-Rx Eyeglasses: Ships within 3-5 business days
Prescription Rx Eyeglasses: Ships within 5-7 business days
If you didn't receive an email with tracking info, please send us an email at orders@sunnsee.com with your name and order number, and we will get in contact right away.
What if I need to cancel or modify my order?
What is your return and exchange policy?
What payments do you accept?
Google Pay, PayPal, Visa, Master Card, American Express, HSA, and FSA.
What is included in my order?
How do I order prescription eyeglasses?
How do I read my prescription?
Example: OD -1.00 -2.00 x 108 OS +1.00 -1.75 x 90 ADD +2.50
OD, OS
These are abbreviations for your right eye (OD) and left eye (OS)
Sphere
These are the first set of numbers in your prescription. In the example above the sphere, powers are -1.00 for the right eye and +1.00 for the left eye.
Cylinder
The cylinder power can be found after the sphere power. Some prescriptions you will not see a cylinder power. Cylinder power implied you have astigmatism. In the above example, cylinder powers are -2.00 for the right eye and -1.75 for the left eye.
Axis
The axis can be found at the end of your prescription in a range from 0-180. In the above example, the axis for the right eye is 108 and the left eye 90.
ADD
This part of your prescription is for up-close help. Usually, add is a single power for both eyes. This alone is not your reading prescription you must do a combination of all powers to find your reading and or computer-distance reading glasses. We recommend you ask your doctor for a specific use glasses prescription. If you have any questions regarding ADD Power and how it relates to readers, please email us at team@sunnsee.com.
How do I send you my prescription?
What if I don't have my prescription?
To accurately fulfill a prescription order, we request a verification of your prescription issued by your doctor. Getting your prescription is very simple, and they can generally send it to you by email, text, or mail. Please be sure to request your pupillary distance as it is needed to fulfill your prescription.
What if my prescription is expired?
We are unable to fill expired prescriptions. Suppose your prescription does not have an expiration date. In that case, we will abide by the state's optical laws where your prescription is filled.
What is a Pupillary Distance (PD)?
Pupillary Distance (PD) is the distance measured in millimeters between the centers of the pupils of the eyes. An accurate PD ensures your eyes are looking through the optical center of the lens. Looking through the optical center results in prime visual acuity.
Click here for more info about your PD and how to measure it from home!
I have a unique prescription, can you fill it?
Our power range is from +4.00 to -6.00 Sphere power and cylinder power -0.25 to -2.75.
If your prescription falls out of this range, send us an email at orders@sunnsee.com and we will do our best to accommodate.
Do you offer progressive lenses?
How do I convert my my eyeglass prescription to reading glasses?
What is a Pupillary Distance (PD)?
Pupillary Distance (PD) is the distance measured in millimeters between the centers of the pupils.
What is the most common PD for adults?
The most common adult PD is 62mm. Generally, adults have a PD between 50mm and 75mm.
Does my PD have to be Exact?
Yes, your PD should be exact. An exact PD ensures the pupils are aligned with the optical center of the lens. An incorrect PD can lead to eye discomfort and eye strain. We always suggest taking three PD measurements to make sure you measure a consistent number. Also, you can have a friend take your PD and compare it with your measurement.
Generally, your prescription lists your PD near the grid (OD / OS measurements). We need your binocular PD, which is a sum of monocular PD's. Always remind your doctor to measure your PD when you get exams.
Is my PD listed on my glasses?
No. The numbers you see on the inside of the temples are model numbers, frame measurements, etc.. Learn more about frame measurements here.
Does your PD change over time?
Throughout physical development, your PD will change. Through adolescence and early adulthood, you will see small changes (~3mm). Once you reach adulthood, you will see minimal changes, if any at all.
